Warranty Information
We stand behind the quality of our medical watches with comprehensive warranty coverage to ensure your peace of mind.
Limited Manufacturing Warranty
We provide a one-year limited warranty covering manufacturing defects from the date of purchase.
Manufacturing Defects
Defects in materials or workmanship that affect device functionality
Sensor Malfunctions
Heart rate, SpO2, or other sensor failures not caused by user misuse
Software Issues
Firmware bugs or software malfunctions that impact device performance
Battery Defects
Premature battery failure or charging issues due to manufacturing defects
What Is NOT Covered
Please note that certain types of damage and wear are not covered under our warranty.
💥 Physical Damage
- Accidental drops, impacts, or crushing damage
- Scratches, dents, or cosmetic damage
- Cracked screens or damaged displays
💧 Water Damage
- Damage from submersion beyond stated water resistance
- Swimming or showering with the device
- Exposure to saltwater or chlorinated water
⚠️ Misuse & Modifications
- Unauthorized repairs or modifications
- Use of non-approved accessories or chargers
- Damage from extreme temperatures or environments
⏰ Normal Wear
- Band wear, discoloration, or stretching
- Normal battery degradation over time
- Minor cosmetic wear from regular use
How to Claim Warranty Service
Our warranty claim process is designed to be simple and efficient.
Contact Support
Reach out to our support team with your order number and detailed description of the issue. Include photos if applicable.
Eligibility Review
Our technical team will review your case to determine if the issue is covered under warranty terms.
Return Authorization
If eligible, we'll provide a Return Authorization Number and prepaid shipping label for sending your device.
Repair or Replacement
After inspection, we'll either repair your device or provide a replacement at no cost to you.
Extended Warranty Options
Protect your investment with additional coverage beyond the standard warranty.
Extended Care (2 Years)
Extends manufacturing warranty coverage for an additional year
Available at checkout
- Manufacturing defect coverage
- Priority repair service
- Advanced replacement option
Complete Protection (3 Years)
Comprehensive coverage including accidental damage
Contact for pricing
- All manufacturing warranty benefits
- Accidental damage protection
- 24/7 premium support
- Expedited replacement service
Important Warranty Tips
- Keep your original purchase receipt as proof of warranty coverage
- Register your device within 30 days of purchase for faster warranty service
- Regular software updates can prevent many common issues
- Proper care and handling will extend your device's lifespan beyond warranty