Terms & Conditions

Please read these terms and conditions carefully before using our medical watch services and products.


General Use

Important guidelines for using our medical watch and monitoring services.

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Medical Advisory

Our watches provide health monitoring but are NOT a replacement for professional medical advice.

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Professional Consultation

Users should consult healthcare professionals for diagnosis or treatment decisions.

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Device Integrity

The device must be used as intended and not altered or tampered with.

Subscriptions and Payments

Terms governing our subscription services and payment policies.

Subscription Requirement

Our real-time monitoring service requires an active subscription

All monitoring features depend on active subscription status
Billing Cycles

Subscription fees are billed monthly or annually as selected at checkout

Billing dates are based on your initial subscription activation
Cancellation Policy

You may cancel your subscription at any time, but fees are non-refundable once charged

Cancellation takes effect at the end of current billing period

Health Data and Privacy

How we handle your sensitive health information and privacy rights.

Data Collection

We collect and store health data to provide monitoring services

All data collection is limited to service provision only
Data Security

All data is encrypted and only shared with authorized contacts or emergency responders when necessary

End-to-end encryption protects all transmissions
User Control

Users may access, update, or delete their data through their account settings

Complete control over your personal health information

Limitations of Liability

Important limitations regarding our liability and service guarantees.

Product Availability and Updates

Terms regarding product changes, updates, and availability.

Service Changes

Features, pricing, and product availability may change at any time without notice

Users will be notified of major changes affecting their service
Firmware Updates

We may provide firmware updates to enhance device performance

Users are responsible for keeping their watch updated for optimal performance

Governing Law

Legal jurisdiction and dispute resolution procedures.

Quebec, Canada

These terms and conditions are governed by the laws of Quebec, Canada

All legal matters will be handled under Quebec provincial law
Dispute Resolution

Any disputes must be resolved through arbitration or mediation before legal action

Alternative dispute resolution is required before court proceedings

Important Notices


  • This device is designed to assist with health monitoring, not replace medical care
  • Emergency response depends on cellular connectivity and may not work in all areas
  • Regular device maintenance and updates are essential for proper functioning
  • Contact our support team immediately if you experience any device malfunctions

Legal Contact Information

Address

123 Health Avenue, Montreal, Quebec, Canada

Last updated: August 1, 2026
G

Guardia Support

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