Return Policy

We want you to be completely satisfied with your purchase. Learn about our return process and policies.

! Our Commitment

We want you to be completely satisfied with your purchase. If you are not happy with your medical watch, you may return it under the following conditions. Please note that a customization fee will apply due to a customized SIM card for your watch unless your watch is defective.

                                Important: A customization fee will apply due to a customized SIM card for your watch unless your watch is defective.
                            

✓ Eligibility for Returns

Items must be returned within 30 days of the delivery date
The watch must be in like-new condition, with no visible signs of wear and damage
All original packaging, accessories, and user manual must be included
Proof of purchase is required

→ How to Initiate a Return

Contact Support

Contact our customer support team via email or phone. Our team is available 24/7 to assist you.

Get Authorization

Our team will provide you with a Return Authorization Number and detailed shipping instructions.

Ship the Product

Ship the product back to us using the provided instructions. Customers are responsible for return shipping costs unless the product is defective.

Refund Processing

Once received, we will inspect the watch and process your refund within 7-10 business days to your original payment method.

✗ Non-Refundable Items

Watches damaged due to misuse, neglect, or unauthorized modifications
Subscription fees and services are non-refundable
Customization fees for SIM card setup (unless device is defective)

📞 Need Help?

Our customer support team is here to assist you with any questions about returns.

Email support@guardia-health.com

Phone +1 (800) 555-1234

Availability 24/7 Customer Support