Frequently Asked Questions
Find answers to the most common questions about our medical watch and services.
General Questions
What is a medical watch?
A medical watch is a wearable device that monitors vital health metrics such as heart rate, blood oxygen level, and activity. It provides real-time health tracking and emergency alerts.
How does your medical watch work?
Our watch continuously tracks your health data and sends real-time updates to our secure monitoring platform. If irregularities are detected, our 24/7 team (NO THIRD PARTIES INVOLVED) can act, such as notifying emergency contacts or dispatching medical help.
Who can benefit from using this watch?
Our medical watch is ideal for seniors, individuals with chronic conditions (such as diabetes and heart disease), athletes, and anyone looking to proactively monitor their health.
Is the watch suitable for all ages?
While primarily designed for adults, the watch can be used by anyone who needs continuous health monitoring.
Subscription and Services
What does the subscription include?
Depending on selected package, the subscription includes 24/7 monitoring, emergency alert services, secure data storage, and access to personalized health insights via our mobile app!
How much does subscription cost?
Our pricing plans vary based on features and packages. Please visit our subscription plan page for more details.
Can I cancel my subscription anytime?
Yes! You can cancel your subscription at any time. However, you will continue to have access until the end of your billing cycle.
Is there a free trial?
Yes! Depending on the time of the year, you can expect special deals as well as free trial periods to test our services before committing to a subscription.
Device and Features
What health metrics does the watch track?
The watch tracks heart rates, blood oxygen levels, and many more! For more information, please go to our subscription plan page to see which health metrics are included in each package.
Does the watch detect falls?
Yes! Our watch includes fall detection and will automatically alert emergency contacts if a fall is detected.
Is the watch waterproof?
Yes, our products are water-resistant and can be worn in rain, however it is not designed for swimming or showering.
Emergency and Monitoring
What happens if an emergency is detected?
If a critical health issue or fall is detected, our monitoring team will assess the situation and notify emergency contacts or dispatch medical assistance if necessary.
Can I choose who gets alerted in an emergency?
Yes, you can customize your emergency contact list.
Do I need Wi-Fi for the watch to work?
No, the watch uses cellular connectivity to send data in real-time.
Setup and Support
How do I set up my medical watch?
The setup is simple. Follow the instructions in the user manual or download our mobile app for step-by-step guidance.
What if I have issues with my watch?
Our support team is available 24/7. Contact us via phone, email, or live chat for assistance.
Is there a warranty?
Yes, we offer a one-year warranty covering manufacturing defects. This includes defects in material or workmanship, malfunctioning sensors, or software issues not caused by misuse.
Can I return my watch if I'm not satisfied?
Yes, we offer a 30-day return policy. Please check our return policy page for details.